Terms & Conditions

Customer Care

1. General Information
These Customer Care Terms and Conditions apply to all purchases made at our electronics store, both online and in-store. By purchasing from us, you agree to these terms, which cover all interactions related to customer service.

2. Contacting Customer Service
Our Customer Service team is available to assist you with any queries or concerns. You can reach us via email, phone, or live chat. Contact details are provided on our website and at our store locations. Please have your order number ready for quicker service.

3. Product Information
We strive to ensure that all product information on our website and in our stores is accurate and up-to-date. However, errors may occur. If you notice that a product is not as described, please contact our Customer Service team.

4. Pricing and Availability
Prices for our products are subject to change without notice. We also reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. If a product becomes unavailable following a transaction but prior to delivery, your sole remedy is a refund.

5. Warranty Claims
All electronics come with a manufacturer’s warranty. Specific warranty information is provided with the product documentation. For assistance with warranty claims, please contact our Customer Service team who will guide you through the process.

6. Returns and Exchanges
Please refer to our separate Returns Policy. Returns must comply with our return terms, including condition and time frame.

7. Complaints Procedure
If you are not satisfied with the level of service you have received, please submit a formal complaint via our website or by contacting our Customer Service directly. All complaints are taken seriously and will be addressed promptly.

8. Limitation of Liability
Our liability for any claim related to a purchase is strictly limited to the purchase price of that item. We are not liable for any consequential losses related to our products or services.

9. Changes to Terms and Conditions
We reserve the right to modify these customer care terms and conditions at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website.

10. Contact Us
If you have any questions regarding these Customer Care Terms and Conditions, please do not hesitate to contact us through the contact methods provided on our website.

Privacy & Safety

1. Introduction

We are committed to protecting the privacy and security of our customers and site visitors. Our Privacy and Safety Terms and Conditions describe how we collect, use, and protect your personal information when you visit our store or use our services. By engaging with our services, you agree to the collection, use, and sharing of your information as described in these terms.

2. Information Collection

We collect personal information when you:

Purchase products from our store
Register for an account or subscription
Sign up for newsletters or promotional emails
Participate in our promotions or surveys Information collected may include your name, email address, phone number, payment information, and other contact details.

3. Use of Information

Your information allows us to:

Process transactions and deliver products
Improve and personalize your shopping experience
Communicate with you about orders, products, services, and promotional offers
Update our records and maintain your accounts with us
Prevent or detect fraud or abuses of our website

4. Sharing of Information

We do not sell, rent, or lease our customer lists to third parties. However, we may share your information with:

Service providers who perform services on our behalf, such as payment processing, delivery, and marketing
Law enforcement or government agencies in response to verified requests relating to a criminal investigation or alleged illegal activity

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include physical, electronic, and administrative procedures to safeguard and secure the information we collect online. However, no system can be completely secure, so we do not guarantee that unauthorized disclosures and access will not happen.

6. Cookies and Other Tracking Technologies

Our website uses "cookies" and other tracking technologies which help us improve our website and your shopping experience. These technologies also allow us to analyze how visitors use our site and to monitor website performance.

7. Accessing and Updating

Your Information You may review and update your personal information by logging into your account on our website and visiting your account profile page. You have the right to request access to the personal information we hold about you and to ask for it to be corrected if it is incorrect.

8. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

9. Contact Us If you have questions or concerns about our privacy policies, please contact us via the contact information on our website.

Wholesale Inquiries

Thank you for your interest in our products at.

We are excited to offer wholesale opportunities and look forward to partnering with businesses that share our passion for quality electronics. Here's how you can start the process:

1. Contact Us To begin your wholesale inquiry, please contact our Wholesale Department at sales@orbitelectronicsys.com or call us at +1 438-266-5399. We are available all time and our team is eager to assist you.

2. Provide Business Details Please provide the following details so we can serve you better:

Business Name and Contact Information
Type of Business (e.g., retail, online, distributor)
Website (if applicable)
Years in operation
List of products you are interested in

3. Account Setup

Upon receiving your inquiry, we will require you to fill out a wholesale application form. This form helps us understand your business needs and how we can best accommodate your wholesale orders.

4. Order Requirements

We have a minimum order quantity (MOQ) that must be met for wholesale pricing. Detailed information about MOQs, pricing, and our product catalog will be provided once your application is approved.

5. Payment and Shipping

We offer several payment options and shipping solutions to suit your business needs. These details, along with delivery timelines, will be discussed once your wholesale account is set up.

6. Continued Support Our commitment doesn’t end at delivery.

We provide after-sales support and dedicated account management to ensure a successful partnership.

We value our wholesale partners and are committed to providing exceptional products and services. If you have any questions or need further assistance, please do not hesitate to reach out to us.

We look forward to the opportunity to work together and help your business grow with our innovative electronics products.

Payment Methods

We accept the following paying methods